Experience Strategy with like-minded professionals

  • A Wealth of Information in a Short Timeframe

  • Validated Solutions Quickly

  • Proven New Skills

  • Growth as a Person and a Professional

  • Tools and Techniques to Improve KPIs

  • Fun Along the Way

The Experience Strategy Collaborative Timeline

An incredibly economical, high-impact way to think about and create experience solutions that improve outcomes.

 

What are the outcomes?

  1. Access to all insights for this year and previous years.

2. Quantitatively tested concepts for a scenario that your company wants answers to.

3. Findings that describe where the consumer is headed and describe

what your organization must do.

4. Results of qual and quants studies conducted with consumers.

5. Experience visuals for internal communications.

6. Insights into how other organizations are solving for similar challenges. 

7. Experience Strategy certification.

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Example Initiatives

We start each year with foundational principles and frameworks and then work to deliver powerful, tested solutions designed for each brand.

  • RETAIL

    One of the largest retailers in the US developed their omni-channel approach.

  • RESTAURANT

    A restaurant chain developed a new, personalization platform for customers.

  • HOSPITALITY

    A hotel group developed thought leadership on customer journey that informed a number of digital initiatives.

  • HEALTHCARE

    A health & wellness group developed their loyalty and service program.

  • FOOD AND BEVERAGE

    The largest beverage company in the world created world-class employee engagement initiatives and solutions for small to mid-sized business customers.

  • FINANCE

    A financial institution changed their CX program to focus on MX.

  • MEDIA

    A large television network developed a new approach to segmentation.

  • EDUCATION

    The most innovative university in the country developed new alumni programs and post-graduate student programs.

  • TECHNOLOGY

    A manufacturer of RFID devices developed their smart, in-home experience.

  • HEALTH INSURANCE

    A health insurance company changed the way they measure patient success.